Use Case: Retail Store — Turning Receipts into Real-Time Feedback

Every transaction is an opportunity to learn from your customers. But asking for feedback days later, via email or a buried website form, is like throwing a message in a bottle — the response rate is low, and the insights arrive too late to act on.

What if you could capture a customer’s thoughts while their experience with your store is still fresh — before they’ve even left the premises? A simple, scannable short link printed on every receipt makes that possible.

Instead of a long, forgettable URL that no one bothers to type in, a Lyza short link or QR code takes your customers straight to a feedback survey in one tap. The lower the effort, the higher the participation. And because you control the link, you can adjust it on the fly — changing surveys, adding incentives, or even directing VIP customers to a different experience — without ever reprinting your receipt template.

Here’s a proven hack: offer a small, immediate reward for completing the survey — a discount on their next purchase or entry into a quick prize draw. With a QR code or short link right there on the receipt, you’ll be amazed how many customers scan on the spot, while they’re still in the store or just walking out the door.

The result? More responses, richer insights, and a real-time pulse on customer satisfaction — all powered by a tiny line of text on your receipts.